Sunday, February 25, 2024 Extranet: Information for hoteliers- SiteMinder Extranet: Information for hoteliers- SiteMinder

What’s the extranet?

The extranet is an administrative dashboard tailor-made for property house owners that checklist their property on the lodge reserving website,

As soon as logged in, it gives a complete view and management over all the data displayed in your property web page. This contains cost choices and insurance policies, rooms and charges, photographs and descriptions, visitor evaluations, and extra.

Furthermore, it offers a file of previous and upcoming reservations, choices for establishing offers, and useful analytics that spotlight your property’s efficiency on the location. The extranet additionally facilitates communication with friends by means of message templates and scheduled messages, making certain well timed sharing of important data.

Why do resorts use the extranet portal?

Lodges leverage the extranet portal as a result of it gives:

  • Environment friendly administration: Customers can replace or change property particulars, examine upcoming reservations, and alter the supply calendar seamlessly.
  • Efficiency insights: Property house owners and managers can entry ideas and proposals on the Alternatives tab to boost your property’s efficiency.
  • Communication: It’s potential to arrange message templates and schedule automated messages to friends, streamlining the communication course of.
  • Safety: The platform ensures safety with options like identification verification through the first login.

How do I discover the extranet in

As soon as your property registration is authorized by, you’ll obtain an electronic mail containing your login credentials. Utilizing these particulars, you may entry the extranet by visiting the URL.

“I’ve labored with completely different channel managers, nevertheless SiteMinder has been essentially the most intuitive to work with and the help of the staff has been wonderful since day one. The reference to our PMS was and is ideal. General the advantages are greater than sufficient for us to maintain SiteMinder as our channel supervisor for an extended very long time.” – Capterra

Handle your whole itemizing portfolio from one place

SiteMinder makes it straightforward to checklist, replace and optimise your whole property listings throughout 450+ OTAs – together with – from one place.

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Learn how to use extranet

Earlier than you start utilizing the extranet, you’ll want an energetic account. Right here’s find out how to create one.

Making a account

To checklist your property on

  • Go to and navigate to the property registration web page.
  • Fill within the required particulars about your property, together with its sort, services, and site.
  • As soon as authorized, you’ll obtain an electronic mail along with your login particulars, granting you entry to the extranet. extranet login

  • Go to
  • Enter your supplied username and password.
  • In your first login, choose your most popular language.
  • Confirm your identification utilizing the six-digit code despatched through textual content, cellphone name, or the Pulse app.

Navigating extranet dashboard

Upon logging in, you’ll be introduced with the House web page. This part gives a holistic view of your property’s efficiency, together with arrival, departures, stay-over, visitor requests, and extra. You’ll discover extra particular particulars in your lodge within the navigation ribbon on the prime of the web page. This may embrace:

  • Calendar and pricing
  • Promotions
  • Reservations
  • Property particulars
  • Alternatives
  • Inbox
  • Visitor evaluations
  • Finance
  • Analytics

If in case you have a number of resorts, you might also have a Group homepage. This lets you filter by particular person website in addition to get a good increased degree strategic view of cross-group efficiency.

For points, you may contact the staff in a couple of alternative ways, together with through electronic mail or cellphone. Yow will discover extra particulars right here.

Managing lodge listings

You possibly can edit room particulars, set availability, and even deactivate your itemizing briefly if wanted. Keep in mind, any modifications made right here replicate straight and instantly in your property web page.

Messaging system

Use the extranet to arrange message templates and schedule automated messages to friends. This ensures well timed communication and enhances the visitor expertise. Many use these to ship vital data previous to, throughout, and after the visitor’s keep, together with reserving data and requests for evaluations. Pulse App companions who’ve an Extranet account can log into Pulse,’s cellular app. All modifications within the app will probably be mirrored in your Extranet account and vice versa. The main capabilities of the app will be divided into 5 classes:

Itemizing exercise

Via the Pulse app, lodge managers and property house owners have the comfort of activating real-time notifications. This ensures speedy updates on important itemizing actions, together with new bookings, cancellations, visitor queries, and evaluations. This function eliminates the necessity for steady logins to the Extranet to supervise property listings.

Reserving calendar

The reserving calendar, a significant element of your administrative instruments, is quickly accessible on the Pulse app. Throughout the ‘Bookings’ part, customers can view reservation particulars, entry visitor data, and monitor pricing developments. Moreover, it offers a fast overview of visitor arrivals for any chosen date.


The calendar not solely shows present reservations but in addition showcases open slots. This function offers insights into prevailing room charges and cases of no-shows. Ought to there be a sudden emptiness or a reserving from one other platform, the app permits for swift changes to availability.

Message centre

Addressing visitor inquiries is a major side of lodge administration. The Pulse app’s dwell chat performance facilitates real-time interactions between friends and hosts, streamlining the decision-making course of for potential friends. For incessantly requested questions, the app permits customers to view automated responses, although the setup is managed by means of the Extranet.

Visitor evaluations

Responding to visitor suggestions is essential, and at occasions, will be demanding, particularly when balancing different guest-related duties. The Pulse app simplifies this by enabling hoteliers to deal with visitor evaluations effectively, making certain well timed and applicable responses.

Logging in to your extranet

Learn how to change charges within the extranet

Adjusting your charges is easy. Navigate to your property, head to the “Charges & Availability” tab, and make the mandatory modifications. In case you’re utilizing an built-in system like SiteMinder, it’s higher to alter your charges from the SiteMinder software program to keep away from discrepancies and obtain fee parity for this itemizing throughout a number of OTAs.

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