Thursday, February 29, 2024
HomeHotelProduct Q&A | How Stayntouch PMS is Designed to Assist Resorts Improve...

Product Q&A | How Stayntouch PMS is Designed to Assist Resorts Improve Operations – stayntouch

Q: Stayntouch is extremely sturdy in performance and but is remarkably straightforward to make use of. What design options and choices allowed you to realize this? 

Stjepan: Frankly, our UI is born out of frustration and formed by ignorance.

Many members of our Product Crew labored in motels. They’ve skilled first-hand the place conventional PMS techniques fall brief. Their various expertise and fixed suggestions from our prospects are what permit us to dial in on the issues motels face.

I’ve been with Stayntouch since day one, and I’ve designed your entire PMS from the bottom up. And in contrast to the remainder of the Product Crew, I’m not a hotelier. That’s the place ignorance is available in. I’ve by no means checked in a visitor, however that allowed me to see issues in a different way. If you’re not slowed down with,That is how we all the time did it, you’ll be able to assist determine one of the best ways to do one thing.

I’m additionally a psychologist, so there are loads of psychological rules baked into the work we do right here. These are the core rules that drive every part we do:

  1. Conduct: Deal with what persons are making an attempt to do.
  2. Readability: Make issues apparent.
  3. Plain language: Sound like an individual.
  4. Don’t overwhelm: Permit individuals to focus.
  5. Context: Adapt and push the boundaries.

We don’t simply design the UI right here at Stayntouch. We design how individuals do their job. And our objective is to create a product that permits lodge employees to deal with their company — not laptop screens.

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